FAQ

COVID-19

If you are sick, have a fever, or have been exposed to COVID-19, please stay home.

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. By entering these premises and/or the event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless the venue, event promoter(s), vendor(s), and each of their respective parents, members, partners, affiliates, divisions, subsidiaries, and landlords and their respective officers, directors, and employees from Claims of any kind arising out of or relating thereto.

SCREAM 2021 will be participating in Alberta's Restriction Exemption Program which will allow us to operate as per usual with the exception of masking.  In order to keep our community smiling, dancing, and entertained safely -  a negative COVID-19 test or proof of full vaccination will be required in exchange for your SCREAM wristband. 

For patrons who are not fully vaccinated, a negative COVID-19 test result must be obtained within 72 hours of attending SCREAM.  Boodang Music Canada will be offering on-site rapid testing for all SCREAM attendees on October 28th, 29th, and 30th at the Edmonton Expo Centre via our private provider RapidLive Testing Solutions.

Our rapid testing centre is dedicated and available to all SCREAM attendees, regardless of your vaccination status. If you just want reassurance - please feel free to get tested before attending the event. Should you produce a positive test result - your ticket will be immediately refunded. 

Although we have the capacity to test over 3,000 attendees per day, it’s absolutely essential that you book your test in advance. Boodang will cover the cost of your test, but there is an administrative fee of $25.00 to secure your booking. This fee helps us pay for nurses, and trained professionals that will administer the test.  Depending on your insurance company, you may also submit this cost to them for reimbursement.

Results from testing will be produced within 15minutes, at which time you’ll receive your wristband for the event. None of your private information will be kept - our system will associate your ticket number with your test results which will be immediately discarded as soon as your results are given back to you.

Out of town guests that require testing will have priority to slots on Saturday October 30th, 2021 between 3PM-4PM.  Testing & advanced wrist-banding will occur in the Alberta Ballroom at the Edmonton Expo Centre with access via Entrance 5. Please follow the signs.

Additionally, if you do not wish to use our testing program, you may get your test from any private provider:  https://www.alberta.ca/assets/documents/covid-19-rapid-testing-third-party-health-service-vendors-businesses.pdf

We encourage all attendees to get vaccinated! To book your vaccination click here.

Our rapid testing centre is dedicated and available to all SCREAM attendees, regardless of your vaccination status. If you just want reassurance - please feel free to get tested before attending the event. Should you produce a positive test result - your ticket will be immediately refunded. 

Although we have the capacity to test over 3,000 attendees per day, it’s absolutely essential that you book your test in advance. Boodang will cover the cost of your test, but there is an administrative fee of $25.00 to secure your booking. This fee helps us pay for nurses, and trained professionals that will administer the test.  Depending on your insurance company, you may also submit this cost to them for reimbursement.

Results from testing will be produced within 15minutes, at which time you’ll receive your wristband for the event. None of your private information will be kept - our system will associate your ticket number with your test results which will be immediately discarded as soon as your results are given back to you.

Out of town guests that require testing will have priority to slots on Saturday October 30th, 2021 between 3PM-4PM.  Testing & advanced wrist-banding will occur in the Alberta Ballroom at the Edmonton Expo Centre with access via Entrance 5. Please follow the signs.

Additionally, if you do not wish to use our testing program, you may get your test from any private provider:  https://www.alberta.ca/assets/documents/covid-19-rapid-testing-third-party-health-service-vendors-businesses.pdf

The Edmonton Expo Centre has graciously offered Free Parking for those that want to take part in advanced wrist-banding / pre-screening & testing!

Have a question? Email [email protected]

Thanks for being vaccinated! We highly suggest that you obtain your event wristband early. You may proceed to Entrance 5 of the Edmonton Expo Centre for your wristband! 

Q. What are the dates and hours of pre-wristbanding?

Thursday October 28th - 9AM-9PM
Friday October 29th - 9AM-9PM
Saturday October 30th - 9AM-4PM

The Edmonton Expo Centre has graciously offered Free Parking for those that want to take part in advanced wrist-banding / pre-screening & testing!

Q. I can not make any of the hours or dates above for wrist-banding?

If you can't make it for wrist-banding, please proceed directly the entrance and follow the signs on the October 30th. Please note, advanced wrist-banding will expedite your entry to the event.

Q. What type of proof of vaccination will be required?

We will accept ‘hard copy’ vaccination papers/certificates/cards, as long as your name and birthdate are clear and visible, and match your government issued photo identification. Please note: no information will be scanned, stored or shared.

Photographs of your ‘hard copy’ vaccination papers/certificate/card as long as your name and birthdate are clear and visible, and match your government issued photo identification. Please note: no information will be scanned, stored or shared.

Immunization records on apps such as: https://myhealth.alberta.ca/myhealthrecords or any other Provincial, Territorial or Federal application. Please note: no information will be scanned, stored or shared, and these applications may take several weeks to upload your immunization records.

Have a question? Email [email protected]

You may obtain your wristband in advance to expedite your entry!

Thursday October 28th - 9AM-9PM
Friday October 29th - 9AM-9PM
Saturday October 30th - 9AM-4PM

Edmonton Expo Centre // Proceed to Entrance 5 and follow the signs. 

Q. I can not make any of the hours or dates above for wrist-banding?

If you can't make it for wrist-banding, please proceed directly the entrance and follow the signs on the October 30th. Please note, advanced wrist-banding will expedite your entry to the event.

Please have your proof of vaccination, exemption, or negative COVID-19 test along with government issued ID available. 

The Edmonton Expo Centre has graciously offered Free Parking for those that want to take part in advanced wrist-banding / pre-screening & testing!

The City of Edmonton has voted to reinstate a mask mandate bylaw for Edmonton starting on Sept 3rd. The measure will be in effect until Dec 31st, unless city council determines the bylaw should be renewed or rescinded sooner. Additionally, if active case counts in the Edmonton area fall below 100 per 100,000 people, the bylaw would be automatically struck. For more information, please read here: https://www.alberta.ca/masks.aspx

In certain circumstances, you might be exempt from wearing a mask. Anyone unable to wear a mask due to an approved medical condition will require a medical exception letter from an authorized health professional.

  • The medical exception letter must come from a nurse practitioner, physician or psychologist.
  • The medical exception letter may be presented when in a public setting if requested by enforcement officials, or retrospectively in court if a ticket is issued.
  • Medical exception letter template (PDF, 244 KB)
  • Order 22-2021 (medical exemption)

 

We're fortunate enough to have such a large facility to host SCREAM this year. There will be designated areas where you can have your mask off for eating + drinking! If you have an ULTRA VIP table, you + your guests are not required to wear masks while seated. Check back in October for the festival map!

TICKETING

Tickets are on-sale Thursday July 1st at 11AM.  Advanced tickets are highly recommended. SCREAM sells out every year!

We much rather prefer that you present a printed digital ticket. However, if you’re using a digital ticket, your phone screen must be at full brightness. Please have it ready upon entry.

You may obtain your wristband in advance to expedite your entry!

Thursday October 28th - 9AM-9PM
Friday October 29th - 9AM-9PM
Saturday October 30th - 9AM-4PM

Edmonton Expo Centre // Proceed to Entrance 5 and follow the signs. 

Q. I can not make any of the hours or dates above for wrist-banding?

If you can't make it for wrist-banding, please proceed directly the entrance and follow the signs on the October 30th. Please note, advanced wrist-banding will expedite your entry to the event.

Please have your proof of vaccination, exemption, or negative COVID-19 test along with government issued ID available. 

We've level'd up our VIP experience! The following additional perks come with your VIP ticket:

  • Dedicated VIP express entry.
  • Dedicated VIP coat check.
  • Dedicated VIP washrooms.
  • SCREAM laminate + Boodang lanyard.
  • Elevated viewing platforms in Elm Street and Camp Crystal Lake.
  • Dedicated VIP bars.
  • Plus more!

Take your VIP experience one step higher!  Book your Ultra VIP table at the Elm Street or Camp Crystal Lake stage by emailing [email protected]!

 

All ticket sales are final except in the unlikely situation of a full event cancellation or postponement by Boodang Music Canada.

Subject to the provisions below for an event cancellation or postponement, there are NO exchanges or refunds once tickets have been purchased.

NO exchanges or refunds will be issued if a festival performer is changed, cancelled, rescheduled or delayed for what ever reason.

In the unlikely event of a full cancellation or postponement, Boodang Music Canada will offer refunds and or exchange options and time-sensitive windows for such options. We will inform ticket buyers of these procedures once they become available through our website, social channels, and email database.

GENERAL

SCREAM will be taking place at the Edmonton Expo Centre!  The EXPO Centre brings people together to experience the biggest and best trade shows, live entertainment, sporting events, conferences, galas and more.  Spread over 522,000 square feet, the Edmonton EXPO Centre is the largest venue of its kind in Western Canada and welcomes more than 1.3 million visitors each year. SCREAM will feature three stages and utilize Halls E, F, G, & H of the facility.

Edmonton EXPO Centre
7515 - 118 Ave NW
Edmonton, Alberta T5B 0J2
Click here for directions

Scream takes place Saturday October 30th, 7PM – 3AM.

Early arrival is always recommended! Performance schedules will be released closer to the event. 

Absolutely!  Scream will have a GA coat check and a VIP coat check.  We will be increasing our capacity for both this year!

Entrance gates will be open from 7PM to 1AM. You may arrive early if you wish you queue. Early bird always gets the worm. Refunds will not be given to those that arrive after 1AM. There is NO RE-ENTRY.

SCREAM is an ADULTS ONLY event!  This means you must be 18 years of age or older. You MUST provide valid identification to enter this event.

All government issued photo identification presented must be valid - not expired! The following forms will be accepted for entry into SCREAM

  • Alberta Operator’s License (Driver’s License)
  • Out of province Photo Operator’s Licence
  • Alberta Identification Card (Non-driver’s photo identification)
  • Passport
  • Armed Forces Identification Card
  • Permanent Resident Card

Th following forms of identification are NOT VALID for entry into SCREAM:

  • School Identification Cards
  • Expired identification of any kind
  • Birth Certificates
  • Xerox copies of any identification
  • Photos of any identification
  • Health Cards
  • Temporary paper ID
  • YES Cell phones and portable chargers/external batteries
  • YES Cigarettes (must be sealed upon entry) and lighters. No smoking indoors!
  • YES E-cigs/vapes (refillable liquid chambers OK, must be empty upon entry. No smoking indoors!
  • YES Earplugs
  • YES Fanny packs
  • YES Glowsticks & glowing/illuminated costumes or jewelry
  • YES Gum (must be sealed upon entry)
  • YES personal sized hand sanitizer
  • YES Hydration Packs / Camel Packs (must be empty upon entry)
  • YES Lip balm, lip gloss and lipstick (must be sealed upon entry)
  • YES Non-professional flash/still cameras, handheld video devices under 6″ (Sony Action Cam, GoPro, etc.), and GoPro extendable poles
  • YES Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)
  • YES Powder makeup (liquid makeup is prohibited)
  • YES Small bags, single-compartment bags, plush bags, purses (maximum 12″x12″)
  • YES Sunglasses & hats
  • YES Tampons and pads (sealed upon entry)
  • YES Wet wipes (sealed upon entry)
  • NO Aerosol products/cans
  • NO Balls or Frisbees
  • NO Bota bags
  • NO Costumes that resemble a public safety uniforms (police, SWAT, fire, security, or medical) in any way
  • NO Deodorant
  • NO Drones, remote-controlled aircraft, toys
  • NO Drugs or drug paraphernalia
  • NO Eye drops
  • NO Glass, cans, cups or coolers
  • NO Inflatables of any kind
  • NO Helium balloons
  • NO Illegal substances
  • NO Large chains or spiked jewelry
  • NO Large purses, bags or backpacks (over 12″×12″)
  • NO Laser pointers or air horns
  • NO Liquid makeup
  • NO Markers, pens or spray paint
  • NO Massagers
  • NO Open packs of cigarettes (upon entry)
  • NO Outside food or beverages (including alcohol and candy)
  • NO Over-the-counter medication
  • NO Pacifiers
  • NO Personal misting fan with attached bottle
  • NO Pets
  • NO Professional photo, video, or audio recording equipment (detachable lenses, tripods, big zooms or commercial-use rigs)
  • NO Selfie sticks
  • NO Stickers, flyers
  • NO Stuffed animals or dolls
  • NO Tents, large umbrellas, chairs or blankets
  • NO Toy guns, water guns, slingshots
  • NO Unsealed tampons or pads (upon entry)
  • NO Weapon or weapon accessories of any kind, real or fictional (including whips, lightsabers, pocket knives, pepper spray, fireworks, fake weapons/props, etc.)

Costumes are allowed and encouraged!  With that said, please note our costume guidelines below:

  • NO drugs or drug paraphernalia
  • NO costumes that resemble police, fire, security, or medical in any way
  • NO handcuffs
  • NO glass or ceramic masks
  • NO full-face makeup that makes you unrecognizable from your government-issued photo ID
  • NO items resembling weapon or weapon accessories, real or fictional (including whips, lightsabers, axes, pocket knives, swords, guns, fake weapons/props, etc.)
  • NO violent props, including crops, whips, ropes, chains or tethers
  • NO sharp metal spikes
  • Please remember that we are an inclusive community, and costumes/decorations should not misrepresent race, religion or cultural heritage.

We'll be releasing an event in October! Keep checking back!

Artist schedules will be released 1-2 weeks prior to the event.

If you're looking to become a vendor or sponsor, email [email protected] for more information!

Cash N Go ATMs are located throughout the building in the main gallery.

In compliance with City of Edmonton’s Public Places Bylaw, the Edmonton EXPO Centre is a smoke free facility. Guests wishing to smoke may do so at SCREAM's designated OUTDOOR smoking area. Please refer to the event map (once released) for location details.  All forms of Tobacco, Cannabis Products, E-Cigarettes and Vapes are subject to the above policy.

Free water stations will be available. Please check the event map for location details. Drinking fountains are are also located in the main gallery near the washrooms.

Courtesy is an important element of enjoyment at SCREAM and  all attendees are expected to be respectful of others around them. Any attendee who interferes with the enjoyment of another individual during an event is subject to ejection from the event.

Unacceptable behaviours include, but are not limited to, the following:

  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • Violations of Edmonton EXPO Centre event policies
  • Violation of the local, provincial or federal laws and statutes
  • Attempting to enter back of house or restricted areas without permission
  • Throwing, discharging or launching any liquid substance
  • Willfully and maliciously disturbing another patron / employee with loud and unreasonable noise
  • Using profanity and/or offensive words
  • Use of abusive, profane or threatening language to the staff
  • Smoking in non-smoking areas
  • Consuming alcohol in unlicensed areas

To enforce these policies, Guest Experience and Security personnel are located throughout the building during SCREAM. Those who observe other patrons violating these policies should report the incident to the nearest event  representative.

The Edmonton EXPO Centre has the right to address inappropriate behaviour and failure to do so may result in eviction. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.

All ticket sales are final except in the unlikely situation of a full event cancellation or postponement by Boodang Music Canada.

Subject to the provisions below for an event cancellation or postponement, there are NO exchanges or refunds once tickets have been purchased.

NO exchanges or refunds will be issued if a festival performer is changed, cancelled, rescheduled or delayed for what ever reason.

In the unlikely event of a full cancellation or postponement, Boodang Music Canada will offer refunds and or exchange options and time-sensitive windows for such options. We will inform ticket buyers of these procedures once they become available through our website, social channels, and email database.

SCREAMFEST is NOT the same as SCREAM. Yes we know it's very confusing - considering they are both the same name.  SCREAMFEST happens in Calgary.  We can not honour any tickets from SCREAMFEST at our event.

TOP